KotoConnect Usage Policies

Let’s learn Japanese together in the best environment possible!

Privacy Policy

1. Information Collection and Use

KotoConnect collects user information, such as name, email, and subscription type, to enhance interactions and provide an effective learning experience. No credit card information is stored within the app, as payments are securely processed by a third-party provider (Stripe).

2. Data Access and Sharing

Only the KotoConnect administrator has access to user data, strictly for management and support purposes. Japanese partners on KotoConnect do not have access to user data, and information is never shared with third parties.

3. Data Security

We are committed to protecting your information. KotoConnect employs security protocols to ensure the confidentiality and safety of your data, including encrypted storage.

4. User Rights

Users may request access, correction, or deletion of their data at any time by contacting support.

Terms of Service

1. Service Description

KotoConnect is a Japanese language learning platform that enables users to communicate via messaging with native Japanese speakers. This service, managed by Japan Expat Services, provides a conversational environment for practicing Japanese.

2. User Responsibilities

Users must engage in respectful and appropriate interactions. Any violent, offensive, explicit, or harassing content is strictly prohibited. Violations will result in immediate suspension or account banning.

3. Content and Conduct

By using KotoConnect, you agree to participate only in interactions intended for language learning. Japanese members are professionals, and users are expected to respect this boundary. Inappropriate behavior or content will result in a ban without refund.

4. Changes and Updates

KotoConnect reserves the right to modify the Terms of Service. Users will be informed of significant changes.

Refund Policy

1. Subscription Refunds

Refunds for subscriptions or purchased points (WanWan points) are generally not provided. Users are encouraged to carefully consider before making a purchase.

2. Refund Exceptions

In the event of a technical issue that disrupts access to KotoConnect, a refund may be considered, pending verification by the administrator.

3. Subscription Cancellation

Subscriptions can be canceled at any time through the Stripe interface. Upon cancellation, the subscription remains active until the end of the billing period.

Community Guidelines

1. Purpose of KotoConnect

KotoConnect is designed to help Japanese language learners engage in authentic conversations with native speakers. All interactions should focus on improving language skills and exploring Japanese culture respectfully.

2. Appropriate Conduct

All messages and images must be respectful and suitable for a learning environment. Prohibited content includes:

• Violent or offensive language

• Explicit or inappropriate images and messages

• Sexual content or harassment

3. Reporting Violations

Users who exhibit inappropriate behavior will be reported, reviewed, and may be banned from the platform without refund. Users are encouraged to report any inappropriate conduct.

4. Positive Engagement

We encourage curiosity, openness, and a focus on language learning. Our Japanese partners are here to support your learning journey, so please maintain a respectful and friendly tone in all conversations.

Our priority is the well-being of each of our users. Please don’t hesitate to contact us with any questions or concerns.